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  • ~ Inn on the Riverwalk ~
  • 129 Woodward Place
  • San Antonio, Texas 78204
  • (800) 730-0019
  • (210) 225-6333
  • or email us!

Read our Policies

ALL rates are based on availability, Double Occupancy per night plus tax. A $20 per person charge will be added for any additional guests (over 2yrs) above double occupancy.

 

PLEASE NOTE:

Safety, security and comfort are our highest priorities. Due to the size of our facility it may be necessary to move your room reservation to a comparable or upgraded room without prior notice. PLEASE notify the innkeepers of special circumstances where a move might cause any major inconvenience.

 

 

Advance Bookings:

If you are booking more than 6 months in advance, our rates can change dramatically depending on availability. We reserve the right to contact you and ask for the remainder balance in order to ensure your reservation is secured. Please keep your information up to date and/or contact us at least one month to arrival.

 

 

Cancellation Period:

7 days. Special event dates: 30 days (call for details)

 

 

Deposit Amount:

The total of one nights stay OR 50% of the total reservation, whichever is greater

 

 

Deposit and Payment Policy:

A deposit is required to confirm any reservation. Upon receiving your request (if room is available) your credit card will be charged the applicable deposit. All deposits include applicable taxes. Because we never overbook, your deposit guarantees you and us that your room is sold for the entire time requested. Cancellation or alteration of reservation results in forfeiture of deposit if notice is not received by us more than the specified number of days before arrival date, as detailed in the applicable Cancellation Period. Guests who fail to alter or cancel prior to 3 p.m. on scheduled arrival date for reservation (including no shows) will be charged the balance for full reserved stay.

 

Due to credit card processing fees and employee costs, all refunds are subject to a $50.00 per room processing fee or 10% of deposit, if greater. Group reservations are considered multiple room reservations.

The balance is due at check-in and your credit card on file will be processed unless otherwise noted. We accept cash, personal checks, travelers checks, VISA, MasterCard, American Express and Discover.

If you need to cancel, please notify us as soon as possible. Cancellations will be issued a unique cancellation code for recordation by the guest to confirm the cancellation; cancellations without this code will not be valid.

PLEASE NOTE: due to poor economic situation, there is currently at least a 2-3 WEEK processing timeframe on all refunds. We apologize for this inconvience.

 

Specials & Packages:

Inn on the Riverwalk offers optional Packages that may be added to your stay for an additional charge. Applicable taxes will be added to the prices quoted. Because of their custom nature and the advance arrangements required, they will be charged to your credit card at the time they are confirmed. Should you wish to cancel, please do so at least 7 days prior to your arrival date to receive a refund. Cancellations received after this time cannot be refunded. Availability of these items cannot be absolutely guaranteed, however, we will notify you if a particular Package or Extra requested is not available and suggest an alternative. ONLY ONE DISCOUNT or SPECIAL can be used at a time.

 

 

Minimum Stays:

Weekends usually require a 2 night minimum stay, although single nights are sometimes available; please call us to inquire. Holidays, Fiesta and special events may require longer minimum stays.

 

 

Children:

All children must be included in the "number of guests" for any reservation.

 

 

Check In/Out:

Check-in at 3 pm or later; check-out by 11 am. Our office usually closes around 5 pm; if you will arrive after this time, please notify us well in advance. Check-ins at any time can be accommodated, however, prior arrangements are necessary so that we may provide you the information essential for an after hours self check-in.

Only the "number of guests" specified in a reservation can be accommodated without prior arrangements. If the size of your party increases, please notify us immediately to determine whether arrangements may be made for additional guests. Maximum occupancy in all rooms is 2, except as specifically set out in a room description. Early arrival between 11 am & check-in (3pm) can usually be accommodated with prior notice, although room will likely not be available until 3pm. Arrival prior to 11 am will require reserving the room for the previous night as well.

 

 

Smoking:

Inn on the Riverwalk is smoke-free environments and prohibit smoking of any kind indoors; smoking is permitted outdoors only, on porches, patios, or in the gardens.

 

 

Pets:

2 pet limit.  Daily charge per pet will apply in addition to the daily rate.

 

 

Reservation Confirmation:

Please note that we book rooms by category and guarantee that guests will receive a room in the category selected or a higher category (as a complimentary upgrade) but cannot absolutely guarantee that they will receive the specific room selected. Please let us know if you have special needs that require a specific room.

Guests will be sent an email confirmation to the email address they have provided. Reservations will be subject to all policies set out in this confirmation. Different or additional policies may apply to holiday, special event and group reservations.